The Network Community Reference Group (CRG) facilitates community and stakeholder input into the Network operations to support the Network Board and Executive in achieving the best health outcomes for people in contact with its service.

The role and responsibilities of the Community Reference Group 

  • Advocate for the rights of adult and juvenile offenders to receive high quality health care
  • Provide a forum for critical and emerging issues to be raised that relate to the provision of health services
  • Provide advice to the Quality Council on critical and emerging issues that will impact on the provision of health services
  • Provide information to adult and juvenile offenders about health services and health related issues
  • Consult and empower inmates and detainees through broad based feedback, and provide an effective forum for consumer participation
  • Identify new policies, procedures and or guidelines, and changes in legislation that may impact on health services to adult and juvenile offenders.


Other means of consumer feedback 

  • Inmate Development Committees (IDC)

Inmate Development Committees (IDC) are operational across all adult correctional centres. Members of the IDC consist of inmate representatives, the facility General Manager, senior Network nursing staff (by invitation) and depending on the facility, other CS NSW senior representatives. The Committees provide a forum to identify and address local issues pertaining to the treatment and care of inmates.

  • Mental Health Helpline 1800 222 472

The Mental Health Helpline is a 24 hour service provided by Justice Health and Forensic Mental Health Network. It is a mental health telephone access service for individuals and their family and cares currently in custody in the New South Wales criminal justice system. Anyone with concerns regarding the mental health of an individual in custody can contact the Mental Health Helpline to speak to a mental health professional.

  • Patient Experience Survey
The Network undertakes regular patient experience surveys, which aim to assess the perceptions of the NSW custodial population on healthcare services and their access to these services whilst incarcerated.