We want to know what you think about the care we provide. Your positive comments or concerns will help improve our services.

Feedback on behalf of a patient

You can provide feedback or raise a concern on behalf of a patient directly by:

  1. Completing the online contact form
  2. Sending an email to JHFMHN-CLO@health.nsw.gov.au
  3. Calling a Client Liaison Officer during business hours from Monday to Friday, on 02 9700 3000

To protect patient confidentiality the Client Liaison Officer must obtain the patient’s written consent before disclosing any health-related information.

Patient feedback

There are a number of ways that patients can provide feedback to the Network. Patients are provided with more information on how to send this feedback while in the secure settings. Steps include:

  1. Speak with the Nursing Unit Manager at their local health centre.
  2. Call the Justice Health patient health enquiry line.
  3. Send an online message through approved channels or write to the Network's Client Liaison Officer.
  4. Call the Corrective Services Support Line.
  5. Contact the Health Care Complaints Commission or the NSW Ombudsman.